Right Of Withdrawal
“SMART4LESS provides a 14 day Money Back Guarantee on all products purchased, allowing you to purchase from us with confidence.”
Under The Consumer Contracts Regulations 2014. You have the right to cancel an order without reason by the end of the 14th full day after the day on which you receive your goods. This does not apply to business to business transactions.
All goods are returned are at the buyer’s own risk and we would advise that you use a service that requires a signature upon delivery or obtain a proof of posting, as items not received by SMART4LESS cannot be refunded, exchanged or replaced. SMART4LESS are unable to refund return postage costs in excess of the charge made when the order was originally dispatched. If you are in any doubt as to how to return the item to us please contact us before doing so.
In the extremely unlikely event that not all items of your order are received in an order, you must inform SMART4LESSwithin 48hrs receipt of the first part of the goods. Unfortunately we cannot accept claims after that time.
1. Contact the office via Email & Request Authority to return your item(s). CLICK HERE
2. We will reply with our returns form and the Address to return the item to.
3. Securely Package the goods to be returned
4. Ensure your Order Number is visible on the outside of the package.
5. We advise that valuable goods are Insured, sent on a “signed for” service,
6. Lower value goods – request a proof of posting from your carrier.
7. Post the goods to the Address Specified after returns authority request.
(There may be a delay in processing returned items not following this procedure, also if items are sent to an address other than the one we specify we cannot be responsible for them)
My Order Number:
If you do not have your order number please log into your account here to retrieve it. Alternatively request your order number by the contact form or email clearly stating your name, email address and postcode relating to your account with SMART4LESS.
If products are faulty or do not conform to description, you may return them within 14 days of receipt and will be entitled to a replacement or full refund. We advise that valuable goods are Insured, sent on a “signed for” service (refunded on faulty products). Lower value goods – request a proof of posting from your carrier. Unfortunately we cannot be held responsible for goods lost in the post. For larger items you may wish to contact the office to check these costs before returning the item.
If you have ordered the wrong product, the product is not suitable or simply unwanted return the product unopened and in it’s original re-saleable packaging for an exchange or a full refund at our discretion. SMART4LESS reserves the right to retain the incurred costs of delivery where goods are returned for any of the previously mentioned reasons. For larger items you may wish to contact the office to check these costs before returning the item. We will not refund any product which has been ‘specifically ordered’ for you unless faulty. This does not affect your statutory rights.
In the unlikely event your order is damaged in transit please contact us immediately at firstname.lastname@example.org. Please also retain the original packaging for returning with your order. We will arrange for a prompt replacement or refund, whichever you prefer.
To open the Helpcenter, navigate back to the main menu, and then choose “Help” > Open Help Center.