CLEAR TERMS. SMARTER CHOICES.

Using Our Website

You agree to use this website lawfully and responsibly. You must not use the website:

• For unlawful, fraudulent or abusive purposes
• To interfere with the operation or security of the website
• To attempt unauthorised access to systems or accounts
• To introduce malicious software or harmful code
• To copy or misuse our content without permission
• To use automated systems in a way that damages or disrupts our services

Orders & Contract Formation

Where SMART4LESS® sells products directly, placing an order constitutes an offer to purchase the selected goods. An order acknowledgement confirms that we have received your request but does not necessarily mean that the order has been accepted.

A contract will be formed when we accept the order in accordance with the information provided to you at checkout or otherwise confirm acceptance.

We may be unable to accept an order because of stock availability, pricing errors, payment issues, suspected fraud or other legitimate reasons. Where appropriate, we will notify you and refund payments already made.

Prices & Payment

Prices displayed on the website are shown in pounds sterling (£) unless stated otherwise. Applicable taxes, delivery charges and other mandatory charges will be displayed where relevant before you complete a purchase.

We use appropriate payment providers and security measures to process payments. We do not intend to retain full payment card details on our own systems where payment processing is handled by a third-party payment provider.

If an obvious pricing or listing error is discovered, we will take reasonable steps to correct the error and, where necessary, contact you before proceeding with the order.

Product Availability & Descriptions

We make reasonable efforts to ensure that product descriptions, specifications, images and availability information are accurate and up to date.

Product images may be illustrative where clearly indicated. Minor variations in packaging, colour, presentation or manufacturer specifications may occur.

Availability can change without notice. If a product becomes unavailable after an order has been placed, we will contact you and, where applicable, offer a refund or another appropriate solution.

Delivery

Delivery options, estimated delivery times and applicable charges will be presented where relevant during the ordering process.

Delivery dates are estimates unless a specific delivery date has been expressly agreed. We will take reasonable steps to ensure that goods are dispatched and delivered within the applicable timeframe.

If delivery is delayed or an order cannot be fulfilled, we will provide appropriate information and, where required by law, offer the remedies available to you.

Cancellations, Returns & Refunds

Consumer customers purchasing goods online may have a statutory right to cancel their contract within the applicable cancellation period under the Consumer Contracts Regulations 2013, subject to applicable exceptions.

Where you exercise a statutory cancellation right, refunds and return arrangements will be handled in accordance with applicable law.

For the practical procedure for requesting a return, cancellation or refund, please refer to our Right of Withdrawal / Returns information or contact SMART4LESS® before sending goods back.

Faulty, Damaged or Incorrect Goods

If goods are faulty, damaged, incorrectly supplied or do not meet the requirements imposed by applicable consumer law, please contact us as soon as reasonably possible so that we can investigate and provide the appropriate remedy.

Depending on the circumstances, your legal remedies may include repair, replacement, price reduction, rejection of the goods or a refund.

We will not ask you to surrender statutory rights by imposing an artificial notification period that overrides those rights.

Third-Party & Affiliate Offers

SMART4LESS® may provide links to third-party sellers, network providers, retailers, broadband providers and other commercial partners.

Where you leave our website and enter into an agreement directly with another organisation, that organisation is responsible for the relevant transaction, contract, delivery, network service, warranty and after-sales obligations.

Third-party offers, prices, availability, incentives, tariffs and eligibility requirements may change. You should review the third party's own terms before completing a transaction.

External Websites & Links

Our website may contain links to websites operated by third parties. These links are provided for convenience, comparison or informational purposes.

We do not control the content, availability, security, privacy practices or terms of third-party websites. You should review the relevant third party's policies before providing personal information or entering into a transaction.

Intellectual Property

Unless otherwise stated, content appearing on the SMART4LESS® website, including text, graphics, layouts, designs, logos and original materials, belongs to SMART4LESS® or is used with appropriate permission.

You may view and use the website for your personal or legitimate business purposes, but you must not reproduce, modify, distribute, commercially exploit or republish our protected content without prior written permission.

Third-party trademarks and brand names remain the property of their respective owners.

Website Availability & Accuracy

We aim to keep SMART4LESS® available, secure and accurate, but we cannot guarantee uninterrupted access at all times.

Website content may occasionally contain technical, typographical or other errors. We may correct, update or remove information when reasonably necessary.

We do not guarantee that the website will always be free from interruptions, errors or security incidents, although we take reasonable steps to maintain and protect the service.

Liability & Statutory Rights

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms limits your legal rights concerning goods or services, including rights relating to faulty or misdescribed goods, or liability for death or personal injury caused by negligence.

Subject to the above and applicable law, SMART4LESS® will not be responsible for losses that are not reasonably foreseeable or that arise from matters outside our reasonable control.

Privacy & Personal Information

Personal information collected through our website is handled in accordance with our Privacy Policy.

By using SMART4LESS®, you acknowledge that you have been provided with information about how personal data may be collected and used. Please review our Privacy Policy for full details concerning data protection and your rights.

Business Customers

Where a purchase is made wholly or mainly for business purposes, certain consumer protections may not apply in the same way as they do to individual consumers.

Business customers should ensure that they understand the terms applicable to their transaction before placing an order. Nothing in these terms is intended to exclude any protection that cannot lawfully be excluded.

Fraud, Abuse & Security

We may take reasonable steps to protect SMART4LESS®, our customers and our systems against fraud, suspicious activity, misuse and unauthorised access.

Orders may be subject to appropriate verification checks. Where a transaction presents a legitimate security or fraud concern, we may delay, reject or cancel it where permitted by law.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on this page with its updated date. Changes will not retrospectively remove rights that have already arisen under an existing contract where the law does not permit this.